At WinExchange247.shop, we are committed to customer satisfaction and strive to deliver high-quality IT software solutions. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations will be handled for our products and services.
1. Eligibility for Refunds
Refunds will only be considered under the following conditions:
- The purchased product or service is not delivered as described.
- A technical issue in our software or services cannot be resolved within a reasonable timeframe.
- A duplicate payment has been made due to an error.
2. Non-Refundable Conditions
Refunds will not be provided in the following cases:
- Change of mind after the purchase.
- The customer fails to provide the necessary information or access required for service delivery.
- Unauthorized or improper use of the product or service.
- Issues caused by third-party systems or external factors beyond our control.
3. Refund Request Process
To request a refund, follow these steps:
- Contact Us: Submit your refund request via email at winexchange247.shop or call us at +91 8734298324 within 7 days of the purchase.
- Provide Details: Include your purchase details, reason for the refund request, and any supporting documentation.
- Review Process: Our team will review your request and respond within 5-7 business days.
If approved, the refund will be processed to your original payment method within 10-15 business days.
4. Cancellation Policy
a. Service Cancellations:
- For services that have not yet started, cancellations can be requested via email or phone.
- If the service has already commenced, cancellations may not be possible.
b. Product Cancellations:
- Digital products and software cannot be canceled after download or delivery.
- Pre-orders can be canceled before the delivery date by contacting us.
5. Disputes and Resolution
If you are unsatisfied with the outcome of your refund or cancellation request, you may escalate the issue by contacting us at winexchange247.shop or +91 8734298324. We will work with you to resolve the matter amicably.
6. Changes to Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting on this page. Please review this policy periodically for updates.
Contact Us
For any questions or concerns regarding refunds or cancellations, please reach out to us:
- Email: winexchange247.shop
- Phone: +91 8734298324
Thank you for choosing WinExchange247.shop. We value your trust and are dedicated to ensuring a positive customer experience.